April 18, 2024

    We have gathered some of the frequently asked questions below.

    How can I place an order with AM laptops?

    i. You can purchase from us by placing your order on our website. We have a variety of tech products mainly all Top Brands Laptops in Pakistan. Once you have selected your desired product, you can confirm your order by giving the necessary information and completing the online purchase.
    ii. Another option is over the phone. You can place your order by calling us or sending your message to our WhatsApp Number at 0336-0999946.
    iii. You can also buy from us by visiting our store in Lahore 

    Does AM laptops has any physical store?

    We have our store in Lahore, customers can conveniently visit, make purchases, collect their deliveries, and avail our services. 

    What payment methods do you accept?

    If you choose to order online, we accept online payments and cash on delivery. When you are buying from our outlet, we accept cash payments. You can also choose to pay digitally via EasyPaisa/JazzCash or transfer funds online via online bank transfer.

    How long does the shipping take, and what are the delivery charges?

    At AM laptops, we are committed to delivering your product within 2 to 4 days, i.e. As far as the delivery charges are concerned, the delivery is absolutely free for Laptops over 30,000. Enjoy hassle-free deliveries of your favorite products with peace of mind.

    Do you offer international shipping?

    Right now, we are not offering international shipping. We have our store in Lahore, hence, we deliver in all the cities of Pakistan but not out of Pakistan.

    What is your return/exchange policy?

    Full Refund: We offer full refunds on any order within 10 days of the date of purchase.

    Please note that while you are free to request a refund, we reserve the right to make the final decision on all refund requests.

    How can I track my order?

    We strive to make the ordering and delivery process as simple as possible for our customers. To track your order, you can always Call or WhatsApp us at 0336 0999946 , or drop us an email at info@amlaptops.com.

    Are my payment and personal information secure?

    Yes absolutely, our customer’s safety is our highest priority. We will always maintain your confidentiality. Whatever information you share with us is safe within our system. Every email address shared with AM laptops generates a new customer profile through an automated system. Your name, number, and address are saved under that profile for your convenience. Rest assured, your information will never be shared with a third party.

    Can the order be changed or canceled after being placed?

    We regret to tell you that the customer cannot cancel or change the order after it has been placed. The confirmation process is to save you and us from the hassle, to ensure a smooth experience. To save your precious time, we proceed to dispatch your order within a few hours after confirmation. Once your order is dispatched from the inventory, it cannot be modified or canceled.

    What is your Customer Support Contact Number?

    Our number, 0336 0999946, will connect you to our customer services agents who are always ready to answer your queries and guide you through the online and in-store purchase. If you are confused, they will help you choose the right laptop and finalize any favorite AM laptops product of yours.

    Can I change my shipping address after placing the order?

    Always confirm your exact address before the delivery is dispatched for a seamless experience. A wrong address means a hassle for both, you and us. Once the order is dispatched from our inventory, the customer cannot change the given address. Please make sure that you are giving the correct address while completing the ordering process. In case of a typo, please inform us as soon as possible.

    How to know whether or not the product is in stock, and how frequently do you update your inventory?

    We update the inventory daily, almost on an hourly basis. If an item or a product goes out of stock, we update it on our site. Tech products come and go very fast so we have to update the inventory and their prices as fast as we can.

    Above are some of the most Frequently Asked Questions that we have gathered in the hope that they will answer the majority of your questions.

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